Refund and Cancellation Policy

Who sells what

GridFog Group is a holding company. We do not sell products or services, or take payments, on gridfog.com.

Each brand in the Gridfog group sells its own products and services on its own website. Refunds and cancellations for those purchases are handled by that brand, under the refund policy shown on its website at checkout.

Refunds for brand purchases

To ask for a refund or to cancel a subscription, contact the brand you bought from, using the support details on its website. Please include your order or invoice number.

If you are not sure which brand billed you, email hello@gridfog.com with the date, amount and the last four digits of the card, and we will point you to the right team.

Charges made directly by Gridfog

If GridFog Group issues you an invoice or charge directly, you can request a refund by emailing hello@gridfog.com within 14 days of the payment. We review each request and reply within 5 business days.

Approved refunds are returned to the original payment method. Your bank may take 5 to 10 business days to show it.

Cancellations

You can cancel a subscription with a brand at any time from your account or by contacting that brand. Cancelling stops future renewals. Unless the brand's own policy says otherwise, you keep access until the end of the period you have paid for.

Delivery

Gridfog does not ship physical goods. Digital services from our brands are delivered online, usually straight after payment, as described by the brand at checkout.

Disputes and contact

If you have a problem with a charge, please contact us before you contact your bank, so we can fix it quickly: hello@gridfog.com, GridFog Group, Dubai, United Arab Emirates.